Laixen

Terms of Service

Effective Date: 20 November 2025

Welcome to Laixen! We're glad to have you here. These Terms of Service ("Terms") govern your use of Laixen and the software, content, and services (collectively, the "Services") offered through our website https://laixen.com and its subdomains (the "Website"), and our mobile applications Laixen for Android and Laixen for iOS (the "Apps").

Please read these Terms carefully before using the Services. By accessing or using the Services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree, you should not use the Services.

The term "Laixen," "we," "our," or "us" refers to Fepar A.Ş., a company registered and operating under the laws of the Republic of Türkiye, with its principal office at:

Fepar A.Ş.
Yeşilköy SB Mah. C Blok Sk. C Blok No: 1 İç Kapı No: 13
Bakırköy / İstanbul - Türkiye

The term "you" refers to the individual user of the Services, and the term "device" refers to any computer, smartphone, tablet, or other device you use to access the Services.

Our contact email for any inquiries, feedback, or legal communication is customerdesk@laixen.com.

1. OUR SERVICES

Laixen is an AI-powered video, text, and voice chatbot experience. The Services are designed for entertainment and personal interaction purposes only.

We may, from time to time, modify or discontinue certain features or functionality. We are not liable for any modification, suspension, or discontinuation of any part of the Services.

Laixen's AI characters and responses are fictional and generated automatically. They should not be relied upon for advice or real-life decision making.

2. MEMBERSHIP & SUBSCRIPTIONS

2.1. Registration

To access certain features, you may need to create an account. You agree to provide accurate, current, and complete information when registering and to keep your credentials confidential.

You are responsible for all activities under your account. Notify us immediately of any unauthorized access or use at customerdesk@laixen.com.

2.2. Subscriptions and Payments

Laixen offers both free and paid subscriptions.

Free Use provides limited access to basic features.
Laixen VIP provides full access to premium features such as advanced AI interactions, video responses, and other in-app tools.

All purchases and subscriptions are processed through the Apple App Store or Google Play Store, depending on your device. We do not directly process payments.

Subscription fees and terms (monthly, quarterly, annual, etc.) are displayed within the App Store or Google Play purchase flow. All payments are subject to each platform's terms and conditions.

2.3. Renewals and Cancellations

Your subscription automatically renews unless canceled before the renewal date. You can manage or cancel your subscription at any time:

Apple users: via your Apple account settings.

Google Play users: via your Google Play account settings.

Cancellation takes effect at the end of your current billing period. We do not issue refunds for partially used subscription periods unless required by law or by the respective app store policies. Refund requests for purchases made through Apple App Store or Google Play Store must be directed to the respective platform

3. Account Deletion and Data

You may delete your Laixen account at any time from within the app. Upon deletion, your data and account will be permanently removed in accordance with our Privacy Policy.

Deleting your account does not cancel your active subscriptions; cancellations must be made through the App Store or Google Play settings.

4. Acceptable Use

You agree not to use Laixen to:

violate laws or regulations
infringe intellectual property or privacy rights
harass, defame, harm, or threaten others
upload or generate illegal, hateful, violent, or obscene content
attempt generation of sexualized content involving minors or depictions of minors
seek, rely on, or present Laixen's responses as medical, mental health, legal, financial, or other professional advice
attempt to manipulate, exploit, or jailbreak the AI
reverse-engineer, copy, or scrape the Services
use bots, crawlers, or automated systems
impersonate others
generate or request sexually explicit content involving identifiable real persons
use Laixen for political, commercial, promotional, or spamming purposes

We reserve the right to suspend or terminate any account at any time upon suspicion of a violation of these Terms.

5. User Content and AI Interactions

5.1. User Content

You are responsible for the content you upload or create while using Laixen, including text, images, or video. You must have the necessary rights to share such content. Please note that using content that does not belong to you may incur legal repercussions, both civil and criminal (such as infringement of an intellectual property right, or using someone else's personal data without consent.)

By using Laixen, you grant us a limited, non-exclusive, royalty-free license to process your content for the purpose of providing and improving the Services.

We process your content only to provide the Service to you. We do not train external models using your content other than the one that you specifically communicate with and do not sell your content to third parties.

5.2. AI-Generated Content

Laixen uses artificial intelligence to generate responses, videos, and interactions. While we strive for accuracy and quality, AI-generated content may not always be factual, appropriate, or error-free. You are responsible for how you use and interpret AI outputs.

Laixen is not responsible for any decisions or actions you take based on AI responses. AI outputs may be fictional, inaccurate, or inconsistent.

6. Intellectual Property

All rights, titles, and interests in the Services, including software, AI models, graphics, text, and trademarks, belong to Fepar A.Ş. or its licensors.

You may not copy, distribute, reverse engineer, or create derivative works from any part of the Services unless expressly permitted by us.

7. Third-Party Services

Laixen integrates with third-party platforms such as Apple, Google, Meta, TikTok, and Snapchat for login, analytics, and marketing attribution.

Your use of these third-party services is governed by their respective terms and privacy policies. We are not responsible for their actions, data collection, or content. We are not responsible for outages, errors, or issues related to third-party services.

8. Account Suspension and Termination

8.1. Your Right to Stop Using the Services

You may stop using Laixen at any time. You may also delete your account directly within the App. Once your account is deleted, your profile and associated data will be permanently removed in accordance with our Privacy Policy.

8.2. Our Right to Suspend or Terminate Your Access

We may suspend or terminate your account, or restrict access to the Services, if we determine that:

you have violated these Terms,
you have engaged in fraudulent, abusive, or harmful behavior,
your actions create legal, safety, or operational risk for us or for other users, or
we are required to do so by law, regulatory obligations, or platform policies.

We may also modify, suspend, or discontinue certain features or the Services entirely for business, legal, or security reasons.

8.3. Effect of Termination

If your access is suspended or terminated:

your right to use the Services will immediately cease,
you may lose access to your account and any associated content,
we may delete some or all of your data in accordance with our Privacy Policy, and
all payment obligations or fees you incurred before termination remain binding.

Termination does not entitle you to a refund for any portion of a subscription period that has already been billed, except where required by applicable law or by the policies of the Apple App Store or Google Play Store.

9. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, business operations, or applicable laws.

When changes are made, we will update the "Effective Date" and may notify you within the app. Continued use of Laixen after such updates constitutes acceptance of the revised Terms.

10. WARRANTY, INDEMNITY AND LIABILITY

10.1. Indemnity and release

You agree to release, indemnify, and hold Laixen and its affiliates, and their officers, employees, directors, and agents (collectively, the "Indemnitees") harmless from any losses, damages, liabilities, claims, demands, or expenses (including reasonable attorneys' fees) arising out of or related to:

your use of the Services,
any User Content you submit, post, or transmit through the Services,
your violation of these Terms, or
your violation of any rights of another person.

This indemnity does not apply to the extent that any claim results from Laixen's own fraud, willful misconduct, or gross negligence, where such limitation is not permitted by applicable law.

10.2. Disclaimer of warranties

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LAIXEN DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

LAIXEN DOES NOT WARRANT THAT:

THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE,
THE SERVICES WILL MEET YOUR REQUIREMENTS,
ANY INFORMATION OR CONTENT OBTAINED THROUGH THE SERVICES WILL BE ACCURATE OR RELIABLE, OR

ANY DEFECTS OR ERRORS WILL BE CORRECTED.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM LAIXEN WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

10.3. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LAIXEN AND ITS AFFILIATES, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR SERVICE INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF LAIXEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LAIXEN'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES WILL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO LAIXEN FOR THE SERVICES IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF YOU HAVE NOT MADE ANY PAYMENTS, LAIXEN'S TOTAL LIABILITY WILL NOT EXCEED ONE HUNDRED US DOLLARS (USD 100) OR THE EQUIVALENT AMOUNT IN LOCAL CURRENCY.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

11. DISPUTE RESOLUTION BY BINDING ARBITRATION

11.1. Agreement to arbitrate

Before starting any formal legal process, both you and Laixen agree to first attempt to resolve the dispute informally in good faith by contacting customerdesk@laixen.com.

If the dispute is not resolved within sixty (60) calendar days, either party may proceed as described below.

11.2. Arbitration Option

If both parties mutually agree in writing, any dispute, controversy, or claim arising out of or relating to these Terms or the Services may be resolved by binding arbitration before the Istanbul Arbitration Centre (ISTAC) under its rules in force at the time of the dispute.

Seat of arbitration: Istanbul, Türkiye
Language: Turkish, or English if both parties agree
Tribunal: 1 arbitrator, unless ISTAC rules require 3
The arbitral award will be final and binding
Each party will bear its own costs unless the tribunal decides otherwise

This arbitration option is voluntary and cannot be imposed on consumers.

11.3. Courts of Istanbul

If arbitration is not mutually agreed, the dispute will be resolved exclusively by the courts and enforcement offices of Ankara , Türkiye, unless applicable consumer protection laws require another jurisdiction.

11.4. No Class Actions

To the maximum extent permitted by applicable law, disputes must be brought on an individual basis.
You and Laixen agree not to participate in class actions, representative actions, or consolidated proceedings unless such waiver is prohibited by law.

11.5. Confidentiality

All aspects of any arbitration proceeding, including submissions, evidence, and the arbitral award, shall be kept strictly confidential by both parties, except where disclosure is required by law or for the enforcement of the award.

11.6. Severability

If any provision of this Arbitration Agreement is found invalid or unenforceable, it shall be replaced with a valid provision that most closely reflects the intent of the original. The invalidity of one provision shall not affect the validity or enforceability of the remaining provisions.

12. GENERAL CONDITIONS

12.1. User disputes

You agree that you are solely responsible for your interactions with any other user in connection with the Service and Laixen will have no liability or responsibility with respect thereto. Laixen reserves the right but has no obligation, to become involved in any way with disputes between you and any other user of the Service.

12.2. Entire agreement

These Terms of Service constitute the entire agreement between you and Laixen and govern your use of the Service, superseding any prior agreements between you and Laixen with respect to the Services. You also may be subject to additional terms and conditions that may apply when you use affiliate or third-party services, third-party content or third-party software.

12.3. Choice of law

These Terms of Service, and any non-contractual obligations arising out of or in connection with them, will be governed by and construed in accordance with the laws of the Republic of Türkiye, without regard to conflict of law rules.

With respect to any disputes or claims not subject to arbitration, as set forth above, you and Laixen agree to submit to the exclusive jurisdiction of the courts and enforcement offices of İstanbul (Merkez), Türkiye.

The failure of Laixen to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms of Service will remain in full force and effect.

You agree that, to the extent permitted by applicable law, any claim or cause of action arising out of or related to use of the Services or these Terms of Service must be filed within one (1) year after such claim or cause of action arose, or it will be permanently barred.

A printed version of this agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

You may not assign these Terms of Service without the prior written consent of Laixen, but Laixen may assign or transfer these Terms of Service, in whole or in part, without restriction. The section titles in these Terms of Service are for convenience only and have no legal or contractual effect. Notices to you may be made via email. The Service may also provide notices to you of changes to these Terms of Service or other matters by displaying notices or links to notices within the Service.

13. Contact Us

If you have any questions, feedback, or concerns about these Terms, please contact us at:

Email: customerdesk@laixen.com

Mailing Address:
Fepar A.Ş.
Yeşilköy SB Mah. C Blok Sk. C Blok No: 1 İç Kapı No: 13
Bakırköy / İstanbul - Türkiye